Ready at Home products are supplied as instant digital downloads. This page explains how cancellation and refund requests are handled. Your statutory consumer rights are not affected.
Before the download begins
Where applicable law gives you a cancellation period for digital content, that right remains available unless and until the legal requirements for immediate supply and loss of the cancellation right have been met.
Immediate digital delivery
Our products are intended to be made available immediately after successful payment. Where the checkout asks you to consent to immediate supply and acknowledge that this means losing your cancellation right once supply begins, proceeding on that basis allows the digital product to be delivered straight away.
Changed your mind?
Once immediate digital supply has begun following the required consent and acknowledgement, we do not normally provide a refund simply because you have changed your mind, bought the wrong regional edition or no longer want the product.
If the required consent or acknowledgement was not obtained, any cancellation rights you have under applicable law remain unaffected.
Faulty, inaccessible or misdescribed content
If a file will not download or open, is materially incomplete, or does not match its description, email hello@getreadyathome.com. Please include the email address used for the order and a short description of the problem.
We will first try to resolve technical problems by restoring access or providing a working copy. Where applicable consumer law gives you a right to repair, replacement, price reduction or refund, we will honour that right.
Duplicate purchases
If you accidentally purchase the same product twice, contact us promptly. We will review the order records and, where a genuine duplicate payment has been made, aim to resolve it fairly.
US and other international customers
Consumer rights vary by location. If mandatory consumer law where you live gives you rights beyond this policy, those rights continue to apply.
How to request help or a refund
Email hello@getreadyathome.com with your order email address, the product purchased and the reason for your request. We may ask for information needed to locate the transaction or diagnose a technical problem.